Posted: Mon Nov 26, 2007 12:11 pm Post subject: Cancelled Train Texts
Seen on the THURROCK GAZETTE website:
"ARRIVING at the station to find cancelled trains and passenger chaos may soon be a thing of the past for passengers.
Rail company c2c, which runs the Shoebury to London Fenchurch Street line, is about to launch real-time disruptions alerts which will be sent as a text message to the mobile phones of commuters who sign up.
The free service can also send alerts via email to portable computers.
Michael Lamport, spokesman for c2c, said: "We are testing it now and aiming to launch it in December.
"It will start out as a general message, but we will eventually refine it to our customers' needs.
"If, for example, Fenchurch Street station had to close, in the old days we used to send out faxes to all the main employers whose workers used the station. Now it's all sub-contractors, and the City is disparate.
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"We would like to reach customers by the current media they use. It will save us a great deal of work and reorganisation if we can get to customers before they get to us. It will be worth it if we can stop a tidal wave of people turning up at a ticket office."
Mr Lamport said he expected there would be a strong uptake of the handy service.
He added: "It has got to worth its weight in gold, both for the customer and the operator."
The rail company's website is already taking details of customers wishing to sign up for the service. It is asking customers to specify a time range in which they usually catch their train, as well as the route taken, to eventually personalise the service.
It is not the first time c2c has harnessed technology to make things easier for their customers.
Last year, it introduced a service at Leigh and Laindon allowing commuters to pay for their parking using their mobile phone, meaning they could pay on the move rather than lose time by putting coins in parking meters.
It has now been extended to most of its stations this year."
I wonder how they will send them to passengers whose 'Network' goes down or like one of them, regularly loses the signal/network? I have just changed to a cheaper Network and in one room at home, the signal is strong. I walk in to another and 'No Network' shows up.
It would be nice for the line to get another 'First' on the railway system of this country.
_________________ Once the misery line, but now passed on to another.
See www.bramleyline.org.uk where one day we just might see an Ex-LT&SR Standard 4 steaming along as a Guest loco.
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